Safety and Verification for Practical Help in Spain
When looking for verified helpers in Spain, it is important to understand what verification actually means and which checks have been completed.
Trusted Help Spain uses reviewed Helper Profiles, private Seeker accounts and clear platform rules to make finding and offering practical help in Spain more structured and transparent.
Helper Profiles can show which verification checks have been completed and the Helper’s current platform status. The checks may vary depending on the category and type of support offered.
Verification provides more information and clearer trust signals before contact, but it cannot guarantee behaviour, suitability or the outcome of an arrangement.
Reviewed Helper Profiles
Helper applications and profiles are reviewed before they become visible on Trusted Help Spain.
Private Seeker Accounts
Seekers are not displayed in a public directory, and their personal account information remains protected.
Completed Verification Checks
Each Helper Profile can show which relevant identity, intake, reference and additional checks have been completed.
Trusted Help Spain Platform Statuses
Profiles can also show whether someone is a New Verified Helper, Verified Helper or Trusted Helper.
Why Does Trusted Help Spain Review Helpers?
Practical support can involve someone’s home, pets, appointments, family circumstances, belongings or other personal situations.
Trusted Help Spain therefore aims to give Seekers more information than they would usually have through an informal post, unstructured group or personal recommendation.
The review process is designed to support:
More transparency
Seekers can read the helper’s profile and see which relevant verification checks have been completed.
Better-informed decisions
Profiles provide information about experience, languages, availability, locations covered and types of practical help.
Category-relevant checks
The checks are adapted to the helper’s selected categories and type of support.
Greater accountability
Reviews, reporting options, profile statuses and manual moderation help address concerns or misuse.
What Does Verification Mean for a Helper?
Verification means that Trusted Help Spain has completed the relevant review steps for that Helper and can show which checks have been completed on the profile.
It does not mean that Trusted Help Spain guarantees the Helper, their conduct or the outcome of any arrangement.
The review process can include:
- Identity verification
- A video intake
- Reference checks
- Profile review
- Online profile review
- Category-specific business, licence, insurance or supporting-document checks
- Acceptance of the Code of Conduct
- List Item
How Are Helpers Reviewed?
Identity Verification
A valid identity document is reviewed to help confirm that the applicant is a real person and that the information supplied is consistent.
Identity documents are not displayed publicly on the helper profile.
Video Intake
Applicants complete a video intake to discuss their background, experience, intended services and understanding of the platform’s boundaries.
The intake also helps Trusted Help Spain assess whether the support the applicant wants to offer fits the platform’s scope, categories and practical boundaries.
Reference Checks
Relevant references may be requested and reviewed.
The type of reference can depend on the categories selected and the experience claimed by the applicant.
For example, a professional reference may be more useful for one category, while a personal, client or practical reference may be more appropriate for another.
Online Profile Review
Where relevant, publicly available personal or professional information may be reviewed for consistency with the application and Helper Profile.
This can include:
- A personal or business website
- Personal or professional social-media profiles
- A Google Business Profile, where applicable
- Public reviews or recommendations
- Other relevant publicly available information
A helper is not required to have every type of online presence.
Category-Specific Checks
Depending on the type of help offered, Trusted Help Spain may request additional information, documents or checks relevant to the selected categories.
This can include:
- Relevant experience
- Suitable references
- Practical boundaries
- Qualifications or licences where legally required
- Other information needed to assess whether the service fits the platform
A completed verification process does not replace any legal licence, registration, qualification or insurance that may be required.
Code of Conduct Agreement
Before becoming visible, helpers must agree to the Trusted Help Spain Code of Conduct.
The Code of Conduct covers:
- Respectful communication
- Honest profile information
- Privacy and confidentiality
- Clear practical boundaries
- Non-medical support
- Appropriate platform use
- Reliable communication
- Responsible handling of requests
- Reporting safety concerns
Profile Review
After completing the initial verification process and receiving approval, the Helper activates their access and creates their Helper Profile.
The completed profile is then reviewed before publication to check that:
- The information is consistent with the application and verification process
- The profile is complete, clear and presented appropriately
- The selected help categories match the support discussed during verification
- The profile does not include misleading or contradictory information
- Only permitted, non-medical types of help are offered
- The content follows the platform rules and Code of Conduct
The profile only becomes visible after this final review has been completed.
Verification Checks on Helper Profiles
Each helper profile shows which verification checks were completed during the approval process.
Depending on the helper’s selected categories and circumstances, this may include:
- Identity checked
- Video intake completed
- References checked
- Online profile review completed
- Additional category-relevant checks, where applicable
Only checks that have actually been completed are shown.
The later profile review is an internal check before publication and is therefore not displayed as a verification check.
Helper Statuses Shown on Profiles
In addition to completed verification checks, a Helper Profile can show the Helper’s current platform status.
These statuses provide additional context about the Helper’s activity and track record through Trusted Help Spain. They are not a guarantee of future behaviour or the outcome of an arrangement.
Statuses Can Be Reviewed
Helper statuses are not permanent and may change over time.
Trusted Help Spain may review, pause, change or remove a status when:
- Profile information is no longer accurate
- Serious concerns are reported
- Platform rules are breached
- Required information is not kept up to date
- The helper becomes inactive for an extended period
- The criteria for the status are no longer met
New Verified Helper
A New Verified Helper has completed the required application, verification and profile review process and has recently become visible on the platform.
This status means the helper has been approved but has not yet built a substantial activity or review history through Trusted Help Spain.
Verified Helper
A Verified Helper has completed the required verification process and has built an initial positive track record through Trusted Help Spain.
This status can take account of factors such as:
- Completed help requests
- Positive seeker feedback
- Reliable communication
- Appropriate platform use
- No serious unresolved concerns
- Continued compliance with profile and conduct requirements
Trusted Helper
A Trusted Helper has built a stronger and more established record through Trusted Help Spain.
This status is earned over time and can consider:
- A consistent history of completed requests
- Multiple positive reviews
- Reliable and respectful communication
- Clear practical boundaries
- Accurate profile information
- Responsible platform use
- No serious unresolved complaints
- Continued compliance with the Code of Conduct
A Trusted Helper status does not guarantee future behaviour or the outcome of any arrangement. It indicates that the helper has developed a stronger platform track record.
Private Seeker Accounts
People looking for help use a private Seeker account and are not displayed in a public directory.
Their account is not publicly searchable, and other Seekers cannot view their personal account details or full Help Requests.
Approved Helpers only receive information relevant to a direct request or published Help Request, such as:
- First name
- General region or location
- Preferred language
- Type of help required
- Relevant practical details
Exact addresses, sensitive information and unnecessary personal details should not be displayed publicly.
Helpers cannot browse a public seeker directory or contact random seekers.
Contact starts when:
- A Seeker sends a direct request to a specific Helper; or
- An approved Helper responds to a suitable published Help Request.
How Trusted Help Spain Protects Both Sides
Trust must work in both directions.
Trusted Help Spain supports safer platform use through:
- Reviewed helper applications
- Category-relevant verification
- Private seeker accounts
- Restricted access to full Help Requests
- Visible completed checks
- Helper platform statuses
- Clear practical help categories
- Non-medical boundaries
- A Code of Conduct
- Reviews and feedback
- Reporting options
- Manual moderation
The platform may investigate concerns and take action when users provide misleading information, breach the rules or create privacy or safety risks.
Reviews and Reporting
After practical help has taken place, a seeker may leave a review about their experience.
Reviews can describe matters such as:
- Communication
- Reliability
- Punctuality
- Respect
- Friendliness
- Whether the agreed support was provided
Reviews must be honest, relevant and respectful.
They must not contain unnecessary private information, threats, discriminatory language, false claims or personal attacks.
Trusted Help Spain may review or moderate feedback.
Both seekers and helpers can report concerns, including:
- Unsafe or inappropriate behaviour
- Harassment
- Disrespectful communication
- Repeated or serious no-shows
- Failure to respond to a paid direct Helper request
- Non-payment
- Misleading profile information
- Misleading request details
- Privacy concerns
- Requests outside platform boundaries
- False or abusive reviews
- Pressure to provide unsuitable services
- Misuse of the platform
What Happens After a Report?
Trusted Help Spain may:
- Contact one or both users
- Request further information
- Record the concern
- Moderate or remove content
- Issue a warning
- Temporarily restrict an account
- Hide a profile during review
- Change or remove a helper status
- Remove a user from the platform
Where a situation involves immediate danger, suspected criminal activity or an emergency, users should contact the appropriate local authorities or emergency services.
Practical, Non-Medical Help Only
Trusted Help Spain is designed for everyday practical support.
This can include:
- Shopping and errands
- Appointment support
- Language help
- Pet help
- Companionship
- Check-ins
- Light garden help
- Nanny and family help
- Handyman-style help
- Daily practical support
- Specialist Business Services
The support available depends on each helper’s profile, experience, categories and boundaries.
Help That Is Not Available
Trusted Help Spain is not a healthcare provider, care agency, emergency service or regulated-care platform.
The platform must not be used for:
- Medical care
- Nursing
- Therapy
- Personal care
- Medication management
- Wound care
- Emergency help
- Crisis support
- Regulated care services
- Formal childcare without the correct legal basis
- Heavy cleaning
- Risky physical work
- Legal, financial or medical representation without proper authority
Safer Direct Arrangements
Trusted Help Spain provides the platform, information and safeguards to support clearer arrangements.
Seekers and Helpers remain responsible for the agreements they make directly with each other.
Before help takes place, both sides should agree on:
- The type of help
- What is included
- What is not included
- Date and time
- Location
- Expected duration
- The helper’s rate
- Payment method
- Additional or travel costs
- Cancellation arrangements
- Practical boundaries
Important details should be confirmed in writing.
Trusted Help Spain may provide a simple agreement template, but it is not an employment contract and does not make the platform a party to the arrangement.
Essential Safety Guidance
For People Looking for Help
- Read the full helper profile
- Check the completed verification checks
- Consider the helper’s platform status
- Read reviews where available
- Discuss the request clearly
- Confirm the price and details in writing
- Do not share PIN codes or unnecessary financial information
- Avoid providing unnecessary access to documents or accounts
- Meet publicly first where appropriate
- Report concerning behaviour
For Helpers
- Only accept requests you can perform safely
- Be honest about your experience
- Stay within your selected categories and boundaries
- Confirm the scope and rate in advance
- Keep your profile accurate
- Respond to paid direct requests, even when you are unavailable
- Protect seeker privacy
- Do not provide medical or regulated services without authority
- Decline unclear or unsafe requests
- Report harassment, non-payment or misuse
Can Verification Guarantee Safety?
No.
Verification cannot predict future behaviour or remove every risk.
The purpose is to provide more information, improve accountability and reduce some of the uncertainty involved in finding help online.
Seekers must still assess profiles, communicate directly and decide whether a helper is suitable for their situation.
Helpers must also assess requests and only accept arrangements they consider appropriate and safe.