Verified Helpers in Spain: Safety and Verification

Trusted Help Spain uses reviewed helper profiles, private seeker accounts and clear platform rules to make practical help in Spain more structured and transparent.

Profiles show the completed verification checks and the helper’s current platform status. Checks may vary by category and type of support.

Verification helps reduce risk, but it cannot guarantee behaviour, reliability or the outcome of an arrangement.

Reviewed Helper Profiles

Helper applications and profiles are reviewed before they become visible on Trusted Help Spain.

Private Seeker Accounts

Seekers are not displayed in a public directory, and their personal account information remains protected.

Visible Verification Checks

Each profile shows which relevant identity, intake, reference, profile and additional checks have been completed.

Helper Statuses

Profiles can also show whether someone is a New Verified Helper, Verified Helper or Trusted Helper.

Why Does Trusted Help Spain Review Helpers?

Practical support can involve someone’s home, pets, appointments, family circumstances, belongings or other personal situations.

People should therefore have more information than they would usually receive through an informal post, unstructured group or personal recommendation.

The review process is intended to provide:

More transparency

Seekers can read the helper’s profile and see which relevant verification checks have been completed.

Better-informed decisions

Profiles provide information about experience, languages, availability, locations covered and types of practical help.

Category-relevant checks

The checks are adapted to the helper’s selected categories and type of support.

Greater accountability

Reviews, reporting options, profile statuses and manual moderation help address concerns or misuse.

What Is a Verified Helper?

A verified helper is someone whose application and profile have completed the required Trusted Help Spain review process before becoming visible.

Not every check will be equally relevant to every helper.

For example, the information needed for pet support may differ from the information needed for family help, transportation, household tasks or handyman-style work.

Trusted Help Spain determines which checks and supporting information are appropriate based on the profile, selected categories and type of support offered.

Verification confirms that particular review steps have been completed. It does not provide professional certification or guarantee future performance.

The review process can include:

Identity verification
A video intake
Reference checks
Profile review
Online presence review
Category-specific information or checks
Acceptance of the Code of Conduct

How Are Helpers Reviewed?

Identity Verification

A valid identity document is reviewed to help confirm that the applicant is a real person and that the information supplied is consistent.

Identity documents are not displayed publicly on the helper profile.

For urgent, medical or dangerous situations, contact the appropriate Spanish emergency or professional service.

Video Intake

Applicants complete a video intake to discuss their background, experience, intended services and understanding of the platform’s boundaries.

The intake also helps Trusted Help Spain assess whether the applicant and the support they want to offer appear suitable for the platform.

Reference Checks

Relevant references may be requested and reviewed.

The type of reference can depend on the categories selected and the experience claimed by the applicant.

For example, a professional reference may be more useful for one category, while a personal, client or practical reference may be more appropriate for another.

Online Presence Review

Where relevant, publicly available personal or professional information may be reviewed for consistency with the application.

This can include:

A helper is not required to have every type of online presence.

Category-Specific Checks

Depending on the type of help offered, Trusted Help Spain may request additional information relevant to the selected categories.

This can include:

A completed verification process does not replace any legal licence, registration, qualification or insurance that may be required.

Code of Conduct Agreement

Before becoming visible, helpers must agree to the Trusted Help Spain Code of Conduct.

The Code of Conduct covers:

Respectful communication
Honest profile information
Privacy and confidentiality
Clear practical boundaries
Non-medical support
Appropriate platform use
Reliable communication
Responsible handling of requests
Reporting safety concerns

Profile Review

After completing the initial verification process and receiving approval, the helper activates their membership and creates their helper profile.

The completed profile is then reviewed before publication to check that:

The information is consistent with the application and verification process
The profile is complete, clear and presented appropriately
The selected help categories match the support discussed during verification
The profile does not include misleading or contradictory information
Only permitted, non-medical types of help are offered
The content follows the platform rules and Code of Conduct

The profile only becomes visible after this final review has been completed.

Verification Checks on Helper Profiles

Each helper profile shows which verification checks were completed during the approval process.

Depending on the helper’s selected categories and circumstances, this may include:

Only checks that have actually been completed are shown.

The later profile review is an internal check before publication and is therefore not displayed as a verification check.

Helper Statuses Shown on Profiles

In addition to completed verification checks, profiles can show a helper’s current platform status.

These statuses provide context about how long the helper has been active and the track record they have built through Trusted Help Spain.

Statuses Can Be Reviewed

Helper statuses are not permanent entitlements.

Trusted Help Spain may review, pause, change or remove a status if:

Profile information is no longer accurate
Serious concerns are reported
Platform rules are breached
Required information is not kept up to date
The helper becomes inactive for an extended period
The criteria for the status are no longer met

New Verified Helper

A New Verified Helper has completed the required application, verification and profile review process and has recently become visible on the platform.

This status means the helper has been approved but has not yet built a substantial activity or review history through Trusted Help Spain.

Verified Helper

A Verified Helper has completed the required verification process and has started building a positive record through the platform.

This status can take account of factors such as:

Completed help requests
Positive seeker feedback
Reliable communication
Appropriate platform use
No serious unresolved concerns
Continued compliance with profile and conduct requirements

Trusted Helper

A Trusted Helper has built a stronger and more established record through Trusted Help Spain.

This status is earned over time and can consider:

A consistent history of completed requests
Multiple positive reviews
Reliable and respectful communication
Clear practical boundaries
Accurate profile information
Responsible platform use
No serious unresolved complaints
Continued compliance with the Code of Conduct

A Trusted Helper status does not guarantee future behaviour or the outcome of any arrangement. It indicates that the helper has developed a stronger platform track record.

Private Seeker Accounts

People looking for help use a private account and are not displayed in a public seeker directory.

Their account is not publicly searchable, and other seekers cannot view their details or private help requests.

Approved helpers may only receive information relevant to a direct enquiry or private help request, such as:

Exact addresses, sensitive information and unnecessary personal details should not be displayed publicly.

Helpers cannot browse a public seeker directory or contact random seekers.

Contact starts when:

How Trusted Help Spain Protects Both Sides

Trust must work in both directions.

Trusted Help Spain supports safer platform use through:

Reviewed helper applications
Category-relevant verification
Private seeker accounts
Protected help requests
Visible completed checks
Helper platform statuses
Clear practical help categories
Non-medical boundaries
A Code of Conduct
Reviews and feedback
Reporting options
Manual moderation

The platform may investigate concerns and take action when users provide misleading information, breach the rules or create privacy or safety risks.

Reviews and Reporting

After practical help has taken place, a seeker may leave a review about their experience.

Reviews can describe matters such as:

Reviews must be honest, relevant and respectful.

They must not contain unnecessary private information, threats, discriminatory language, false claims or personal attacks.

Trusted Help Spain may review or moderate feedback.

What Can Be Reported?

Both seekers and helpers can report concerns, including:

Unsafe or inappropriate behaviour
Harassment
Disrespectful communication
Serious no-shows
Non-payment
Misleading profile information
Misleading request details
Privacy concerns
Requests outside platform boundaries
False or abusive reviews
Pressure to provide unsuitable services
Misuse of the platform

What Happens After a Report?

Trusted Help Spain may:

Contact one or both users
Request further information
Record the concern
Moderate or remove content
Issue a warning
Temporarily restrict an account
Hide a profile during review
Change or remove a helper status
Remove a user from the platform

Where a situation involves immediate danger, suspected criminal activity or an emergency, users should contact the appropriate local authorities or emergency services.

Practical, Non-Medical Help Only

Trusted Help Spain is designed for everyday practical support.

This can include:

Shopping and errands
Appointment support
Language help
Pet help
Companionship
Check-ins
Light garden help
Family-related practical support
Handyman-style tasks
General daily support

The support available depends on each helper’s profile, experience, categories and boundaries.

Help That Is Not Available

Trusted Help Spain is not a healthcare provider, care agency, emergency service or regulated-care platform.

The platform must not be used for:

Medical care
Nursing
Therapy
Personal care
Medication management
Wound care
Emergency help
Crisis support
Regulated care services
Formal childcare without the correct legal basis
Heavy cleaning
Risky physical work
Legal, financial or medical representation without proper authority

Safer Direct Arrangements

Trusted Help Spain provides access, information and platform safeguards.

Seekers and helpers remain responsible for their own direct arrangements.

Before help takes place, both sides should agree on:

The type of help
What is included
What is not included
Date and time
Location
Expected duration
The helper’s rate
Payment method
Additional or travel costs
Cancellation arrangements
Practical boundaries

Important details should be confirmed in writing.

Trusted Help Spain may provide a simple agreement template, but it is not an employment contract and does not make the platform a party to the arrangement.

Essential Safety Guidance

For People Looking for Help

Read the full helper profile
Check the completed verification items
Consider the helper’s platform status
Read reviews where available
Discuss the request clearly
Confirm the price and details in writing
Do not share PIN codes or unnecessary financial information
Avoid providing unnecessary access to documents or accounts
Meet publicly first where appropriate
Report concerning behaviour

For Helpers

Only accept requests you can perform safely
Be honest about your experience
Stay within your selected categories and boundaries
Confirm the scope and rate in advance
Keep your profile accurate
Protect seeker privacy
Do not provide medical or regulated services without authority
Decline unclear or unsafe requests
Report harassment, non-payment or misuse

Can Verification Guarantee Safety?

No.

Verification cannot predict future behaviour or remove every risk.

The purpose is to provide more information, improve accountability and reduce some of the uncertainty involved in finding help online.

Seekers must still assess profiles, communicate directly and decide whether a helper is suitable for their situation.

Helpers must also assess requests and only accept arrangements they consider appropriate and safe.