Terms and Conditions

Last updated: 19 September 2026

These Terms and Conditions govern access to and use of the Trusted Help Spain website, accounts, Helper memberships, Helper Profiles, direct Seeker requests, Help Requests, contact features, reviews, reporting tools and related platform services for practical help and selected Specialist Business Services.

By creating an account, submitting a Helper application, paying a Seeker request fee, purchasing or activating a Helper membership, or using restricted platform features, you agree to these Terms and the Trusted Help Spain Code of Conduct.

If you do not agree, you must not create an account, make a platform payment or use restricted platform features.

1. Platform Operator

Trusted Help Spain is operated by Darah Biru OÜ, a private limited company registered in Estonia.

Legal name: Darah Biru OÜ
Trading as: Trusted Help Spain
Registry code: [REGISTRY CODE]
Register: Estonian Commercial Register
Registered address: [REGISTERED ADDRESS]
VAT identification number: [VAT NUMBER, IF APPLICABLE]
Email: info@trustedhelpspain.com
Website: https://trustedhelpspain.com

In these Terms, “Trusted Help Spain”, “we”, “us” and “our” refer to Darah Biru OÜ trading as Trusted Help Spain.

2. Nature of Trusted Help Spain

Trusted Help Spain is a controlled online marketplace that enables Seekers to find independent Helpers offering everyday, non-medical practical help and selected Specialist Business Services in Spain.

The platform can provide:

Reviewed Helper Profiles
Private seeker accounts
Direct Seeker requests and published Help Requests
Regional and category-based searches
Contact features
Helper verification and review processes
Reviews and reporting options
Platform guidance and safety information

Trusted Help Spain does not provide the practical help or Specialist Business Services itself. Helpers offer their services independently, any Direct Agreement is made directly between the Seeker and the Helper. Trusted Help Spain is not a party to that Direct Agreement.

3. What Trusted Help Spain Is Not

Trusted Help Spain is not:

A healthcare, nursing or personal-care provider
A care agency or regulated-care service
An emergency or crisis service
An employer or temporary-work agency
A removals, goods-transport or passenger-transport operator
A childcare provider
A legal, financial, tax or medical adviser
A payment processor for practical help or Specialist Business Services
A guarantor of any user, Helper, business or Direct Agreement
A catering or food business
A property manager, rental operator or relocation company

Independent Helpers may offer permitted services within approved platform categories. Trusted Help Spain provides access to the platform but does not perform, control or take responsibility for those independent services.

Nothing in these Terms overrides mandatory employment, consumer, tax or other applicable law.

4. Definitions

In these Terms:

Account means a registered Seeker, Helper applicant or approved Helper account.
Active Region means a region in which Trusted Help Spain has opened relevant platform access.
Business Helper means a Helper using the platform as an autónomo, company or other professional or commercial operator, including a business approved to offer a Specialist Business Service.
Consumer means a natural person acting mainly outside their trade, business or profession.
Direct Agreement means the agreement made directly between a Seeker and Helper concerning practical help or a Specialist Business Service.
Help Request means a paid request posted by a Seeker through the platform and made available to approved Helpers who may choose whether to respond.
Helper means an independent user, including an individual, autónomo or business, approved to offer permitted practical help or an approved Specialist Business Service through the platform.
Helper Membership means paid or otherwise authorised access granted to an approved Helper for defined platform features.
Seeker Request Fee means the platform fee charged for sending a Direct Request to a specific Helper or posting a Help Request.
Platform means the Trusted Help Spain website, accounts, profiles, searches, requests, contact options, reviews and related features.
Seeker means an adult using the platform to look for practical help or an approved Specialist Business Service.
Specialist Business Services means the selected professional or commercial service categories made available by Trusted Help Spain under these Terms.
User Content means profiles, photographs, requests, reviews, messages and other material submitted by users.

5. Eligibility

Restricted platform features may only be used by people aged 18 or over.

By creating an account or applying, you confirm that:

You are legally capable of entering into these Terms
Your information is accurate
You will use the platform lawfully
You will follow these Terms and the Code of Conduct
You will not request or offer prohibited services

Accounts for children are not permitted. Any family-related request involving a child must be created and managed by an adult with appropriate authority.

6. Accounts and Account Security

Users must:

Provide accurate and current information
Keep login information secure
Not share their account with unauthorised people
Not create false, duplicate or misleading accounts
Notify Trusted Help Spain of suspected unauthorised access

Users are responsible for activity carried out through their account unless the activity resulted from a security failure attributable to Trusted Help Spain.

7. Private Seeker Accounts

Seekers are not displayed in a public Seeker directory.

Other Seekers cannot browse Seeker accounts or view another Seeker’s full Help Requests. Trusted Help Spain may display limited, privacy-safe previews of Help Requests publicly.

Approved Helpers may receive information relevant to: A paid Direct Request sent specifically to that Helper; or

A published Help Request that the Helper is permitted to view and may choose to respond to.

Helpers do not receive general access to private Seeker accounts and must not use Seeker information outside the relevant Direct Request, Help Request or resulting arrangement.

8. Helper Applications and Initial Approval

Applying as a helper does not guarantee approval.

The initial application and verification process can include:

Identity verification
A video intake
Reference checks
An online profile review
Business or trading information where relevant
Registration, licence, authorisation or insurance information where relevant
Sector-specific supporting information where relevant
Information relevant to the selected practical-help or Specialist Business Services categories
Acceptance of the Code of Conduct
Internal suitability and safety review

The exact information requested can depend on the selected categories, whether the applicant operates as an individual, autónomo or business, and the nature of the practical help or Specialist Business Service offered.

Trusted Help Spain may approve, decline, pause or request further information about an application.

9. Helper Membership Activation and Profile Review

After completing the initial verification process and receiving approval, the Helper activates the applicable Helper Membership and creates a Helper Profile.

The completed profile is reviewed internally before publication to check that:

It is consistent with the application and verification process
It has been completed clearly and appropriately
The categories correspond with the practical help or Specialist Business Services discussed
It does not contain misleading or contradictory information
It only offers permitted, non-medical practical help or approved Specialist Business Services
Any category-specific business or supporting information shown is consistent with the information reviewed, where relevant
It complies with these Terms and the Code of Conduct

The profile only becomes visible after this final review.

This profile review is an internal publication check and is not displayed as a verification check.

10. Verification Information and Helper Statuses

A published helper profile may show completed verification checks such as:

Only checks that have actually been completed are shown.

After completing the required verification process and receiving approval, the Helper activates their Helper Membership and creates a Helper Profile. The completed profile is then reviewed manually before publication to confirm that it is accurate, consistent with the verification process and compliant with the platform rules. The profile only becomes visible after this final review.

Once published, the profile may also show the helper’s current platform status:

Verification checks indicate which review steps were completed. Helper statuses provide context about the Helper’s stage and platform record.

Trusted Help Spain may review, change or remove verification information or a helper status if information changes, concerns arise or platform requirements are no longer met.

Verification and status information do not guarantee future behaviour, quality, reliability, safety or suitability.

11. Helper Profile Visibility

Approved Helper Profiles may be visible across active regions and relevant platform categories, including practical-help and Specialist Business Services categories.

Profile access depends on the user’s role:

A limited visitor preview may omit the helper’s full name, photograph, detailed description, rate and contact information.

Trusted Help Spain may correct, hide or request changes to profile content that is inaccurate, incomplete, inappropriate, unlawful or outside the platform rules.

12. Permitted Practical Help and Specialist Business Services

Trusted Help Spain supports the following practical-help categories:

Shopping and Errands
Appointment Support
Language Help
Pet Help
Check-ins
Companionship
Nanny and Family Help
Light Garden Help
Handyman-style Help
Daily Practical Support

Trusted Help Spain also supports the following Specialist Business Services categories:

Removals, Transport & Storage Services
Food, Baking & Catering Services
Property Rental, Keyholding & Guest Services
Relocation & Settling-in Services
Licensed Passenger Transport & Airport Transfers
Vehicle Services
Beauty & Wellness Services

Practical help must remain lawful, non-medical and within the Helper’s experience, approved categories and stated boundaries.

Specialist Business Services must remain within the Helper’s approved categories and the services accurately described in their profile.

Helpers remain responsible for determining and meeting any registrations, licences, authorisations, insurance requirements, food-safety requirements, transport requirements, consumer obligations and other legal or sector-specific requirements that apply to their activities.

The inclusion of a category or Helper profile on Trusted Help Spain does not mean that Trusted Help Spain professionally certifies the Helper or guarantees that every activity within the category is lawful, suitable or covered by the Helper’s documentation.

Trusted Help Spain may request further information, restrict the services displayed, require profile changes or remove a service where relevant requirements cannot be demonstrated.

13. Prohibited Help and Services

The platform must not be used to request, offer or arrange prohibited help or services, including:

Medical care or medical advice
Nursing
Personal or intimate care
Medication management
Wound care
Therapy or crisis intervention
Emergency assistance
Regulated care services
Lifting or transferring people
Heavy, hazardous or specialist cleaning
Unsafe or high-risk physical work
Legal, financial or medical representation without proper authority
Childcare requiring qualifications, registration or authorisation the helper does not hold
Work or services requiring registrations, qualifications, licences, authorisations or insurance that the helper does not hold
Specialist Business Services outside the helper’s approved categories
Commercial removals, goods transport, storage or passenger transport where applicable registration, licensing, authorisation or insurance requirements are not met
Food, baking or catering services where applicable food-safety or business-registration requirements are not met
Property-rental, keyholding, guest-services or relocation services where applicable legal, contractual, registration or insurance requirements are not met
Handling of bank cards, PIN codes, passwords or sensitive financial access
Illegal, exploitative, abusive or discriminatory services

Trusted Help Spain is not an emergency service. Immediate danger or urgent medical, police, fire or crisis situations must be directed to the appropriate Spanish service.

14. Responsibilities and Code of Conduct

All users must follow the Trusted Help Spain Code of Conduct.

Seekers are responsible for describing requests accurately, selecting Helpers carefully, respecting boundaries, confirming the agreed help or service arrangements and paying Helpers as agreed.

Helpers are responsible for keeping profiles accurate, communicating rates, prices and conditions clearly, responding to paid Direct Requests even when unavailable or declining, accepting only suitable work and staying within their approved categories, abilities and any applicable legal or sector-specific requirements.

A breach of the Code of Conduct is also a breach of these Terms.

15. Independent Helper Status

Helpers use the platform independently.

Trusted Help Spain does not:

Assign specific work
Require Helpers to accept Direct Requests or respond to published Help Requests
Set helper rates or service prices
Set working hours
Pay helpers for practical help or Specialist Business Services
Direct how agreed help or services are performed
Guarantee enquiries, clients, bookings or income

This does not remove the Helper’s obligation to respond to a paid Direct Request, even when the Helper is unavailable or declines the request.

Helpers determine their own availability, rates or prices, payment methods, terms, boundaries and accepted requests.

Helpers are responsible for their own tax, social-security, insurance, registration, immigration, licensing and other legal or administrative obligations. Helpers offering Specialist Business Services are also responsible for any applicable food-safety, transport, storage, rental, keyholding, relocation or other sector-specific requirements.

The description of helpers as independent users does not override mandatory law or determine legal status where the actual circumstances establish otherwise.

16. Direct Agreements and Payment for Help or Services

Any practical-help or Specialist Business Services arrangement is made directly between the Seeker and Helper.

Before the help or service takes place, both sides should agree on:

The type and scope of the help or service
What is and is not included
Date, time, location, delivery or collection arrangements
Expected duration or completion date
The helper’s rate or total price
Any agreed taxes, deposits, travel, materials, delivery or additional costs
Payment method and timing
Cancellation, refund and rescheduling arrangements
Access arrangements and practical boundaries
Any other relevant responsibilities or conditions

Trusted Help Spain does not process payment for the practical help or Specialist Business Service and is not responsible for collecting or transferring that payment.

Where the Helper acts as an autónomo or business, the Helper remains responsible for providing any quotation, service agreement, terms and conditions, invoice, receipt, cancellation information or consumer information required for the service offered.

The Trusted Help Spain Practical Help Agreement Template is intended only for everyday practical help. It is not designed for Specialist Business Services and does not replace a business helper’s own quotation, agreement or service terms.

Cancellation or expiry of a Helper Membership does not automatically cancel an existing Direct Agreement between a Seeker and Helper.

17. Platform Fees and Helper Membership Prices

Trusted Help Spain may charge Seeker Request Fees and may offer monthly, annual, early-access or other Helper Membership plans.

A Seeker Request Fee may apply when a Seeker:

Each Direct Request requires its own Seeker Request Fee. One Help Request fee covers one specific Help Request for up to 30 days. Editing the same Help Request during that period does not require another fee, but it may not be reused for a different need or location. A new or expired Help Request requires a new fee.

Before payment, the checkout must show:

The payment type or Helper Membership plan
The total price and applicable taxes
The billing period, where applicable
Whether the payment renews automatically
The renewal price, where applicable
When access or request processing begins
How to cancel a recurring Helper Membership, where applicable
Applicable withdrawal rights
Any relevant regional or access limitations

Consumer prices include applicable taxes unless clearly stated otherwise in accordance with the law.

Seeker Request Fees cover use of the relevant platform request feature. Helper Membership fees cover access to the applicable Helper features. Neither includes the cost of the actual practical help or Specialist Business Service, which is agreed directly between the Seeker and Helper.

Payment of a Seeker Request Fee does not guarantee that a Direct Request will result in an arrangement or that a published Help Request will receive responses. Helper Membership does not guarantee enquiries, clients, bookings or income.

18. Payment, Review and Activation

Payment does not override platform rules, review requirements or approval requirements.

A Seeker account is free and does not require a membership payment.

When a Seeker pays to post a Help Request, the Help Request is submitted for review before publication. Payment does not guarantee publication if the request falls outside the permitted platform categories or rules.

When a Seeker pays to send a Direct Request to a specific Helper, the request is sent through the relevant platform process. Payment does not require the Helper to accept the request or enter into a Direct Agreement, but the Helper is expected to respond even when unavailable or declining.

Helper applications are free unless clearly stated otherwise. An approved Helper activates the applicable Helper Membership only after completing the initial application and verification process and receiving approval.

If Trusted Help Spain decides not to provide paid Helper Membership access after receiving payment, for reasons not caused by the Helper’s breach or failure to provide required information, the affected Helper Membership payment will be refunded.

19. Contract Formation and Confirmation

A contract for a paid platform service is formed when Trusted Help Spain accepts the relevant order or request, receives or confirms payment and provides electronic confirmation.

For a Seeker Request Fee, the confirmation should identify the Direct Request or Help Request concerned and the amount paid.

For a Helper Membership, the confirmation should identify the selected plan, price and applicable membership conditions.

The payment button must clearly indicate that placing the order creates a payment obligation. Any recurring payment must also be clearly disclosed before the order is placed.

The confirmation should include or link to, where applicable:

These Terms
The payment type or Helper Membership plan
The amount paid
Renewal information for recurring Helper Memberships
Cancellation instructions where applicable
Withdrawal information where applicable
The payment confirmation or invoice

20. Automatic Renewal of Helper Membership

A Helper Membership only renews automatically when this is clearly stated before purchase.

A monthly recurring Helper Membership renews monthly. An annual recurring Helper Membership renews annually, unless the checkout states that it is fixed-term and non-renewing.

Trusted Help Spain will not charge an undisclosed renewal price.

Where an introductory annual Helper Membership plan is described as applying for the first 12 months, it will not renew at an unspecified future price. Before renewal, the applicable price must be communicated. Express acceptance will be requested where required.

21. Price Changes

Changes to Seeker Request Fees apply only to future Direct Requests or Help Requests and do not affect requests that have already been paid for.

Changes to Helper Membership prices do not apply retrospectively or during a prepaid Helper Membership period.

A changed Helper Membership price may apply from the next renewal after the Helper has received clear advance notice.

Trusted Help Spain will normally give at least 30 days’ notice of a Helper Membership price increase. The Helper can cancel before the new price takes effect.

No higher renewal price will be charged before it has been clearly communicated.

22. How to Cancel Helper Membership

A Helper may cancel renewal of a recurring Helper Membership at any time by sending an email to:

info@trustedhelpspain.com

Use the subject:

Cancel Helper Membership

The email should include:

No reason for cancellation is required.

The cancellation request is effective when the email is received. Trusted Help Spain will confirm the cancellation by email and stop future renewals.

To avoid the next payment, the cancellation email should be sent before the renewal date. If a renewal payment is taken after a cancellation request was received in time, that renewal payment will be refunded.

Unless the Helper requests immediate account closure:

This email procedure remains available until a self-service cancellation tool is introduced. The cancellation process will comply with applicable mandatory consumer law and must not impose disproportionate obstacles to cancellation.

23. Account Closure

Cancelling renewal of a Helper Membership and closing an account are separate actions.

A Helper Membership cancellation stops future renewal. Unless immediate account closure is requested, the Helper account normally remains accessible until the end of the current paid membership period.

A Seeker account has no membership renewal and can be closed independently.

A user who wants their account closed immediately should state this clearly when contacting Trusted Help Spain.

Immediate account closure may result in:

Closing an account does not remove responsibilities arising from an existing Direct Agreement.

24. Consumer Right of Withdrawal

A consumer who purchases a paid platform service online normally has 14 calendar days from the conclusion of the contract to withdraw without giving a reason, unless a legal exception applies.

This may apply to both Seeker Request Fees and Helper Memberships.

Where the consumer expressly requests that the paid platform service begins during the withdrawal period, Trusted Help Spain may begin providing that service immediately.

If the consumer withdraws after performance has begun but before the service has been fully performed, Trusted Help Spain may charge a proportionate amount for the part of the service already provided, where permitted by law.

Where a paid platform service has been fully performed during the withdrawal period, the right of withdrawal may end only where the consumer expressly agreed to performance beginning immediately and acknowledged that the right of withdrawal would be lost once the service had been fully performed.

For a Seeker Request Fee, the relevant platform service may include processing and sending a Direct Request or processing, reviewing and publishing a Help Request, depending on the type of request purchased.

Withdrawal can be exercised by:

A valid withdrawal refund will be made without undue delay and no later than 14 days after Trusted Help Spain is informed, using the original payment method unless otherwise agreed.

Cancellation of a recurring Helper Membership and legal withdrawal are different rights:

Mandatory consumer rights remain unaffected.

25. Refunds

Subject to mandatory consumer rights:

Cancelling future renewal of a Helper Membership does not automatically produce a partial refund because access normally remains available until the end of the paid period.
If Trusted Help Spain receives a Seeker Request Fee but, due to a technical or platform-related issue attributable to Trusted Help Spain, the Direct Request is not sent or the Help Request cannot be processed for review or publication, the affected fee will be refunded.
No refund is due solely because a Helper declines a Direct Request, does not respond, or because a published Help Request receives no responses, unless mandatory consumer law requires otherwise.
Payment of a Seeker Request Fee does not guarantee that a Direct Agreement will result or that a published Help Request will receive responses.
Duplicate or unauthorised payments will be investigated and corrected.
A Helper Membership renewal payment taken after a timely cancellation request will be refunded.
Refunds required because of a valid right of withdrawal or lack of conformity will be handled according to applicable law.
If Trusted Help Spain ends a paid Helper Membership without a breach by the Helper, an appropriate refund for unused prepaid access may be provided.

A suspension or termination caused by serious misuse does not automatically create a refund entitlement, but mandatory legal rights remain unaffected.

26. Platform Service and Legal Conformity

Trusted Help Spain will provide each paid platform service in conformity with the applicable contract, including the description and features made available when that contract is concluded.

Where a paid platform service is supplied continuously over a period of time, it must remain in conformity with the contract throughout that period.

Consumers retain their mandatory rights where a paid platform service does not conform to the contract. Depending on the circumstances, these may include having the service brought into conformity, a proportionate price reduction or termination of the contract.

Temporary maintenance, updates necessary to maintain conformity or short interruptions do not by themselves constitute a lack of conformity, provided that the relevant paid platform service otherwise complies with the contract and applicable law.

27. Early Access and Regional Availability

Trusted Help Spain may open and operate on a region-by-region basis.

People in regions that are not yet active may register their interest or apply as Helpers. A region may be activated when Trusted Help Spain considers that there is sufficient demand, enough suitable Helper applications and adequate verification and operational capacity.

Registration of interest or submission of a Helper application does not guarantee:

Early-access features, pricing and membership conditions offered to new Users may change as the platform develops.

Any changes affecting an existing paid membership will be handled in accordance with these Terms and applicable mandatory rights.

28. No Guarantee of Help, Services, Enquiries or Income

Payment of a Seeker Request Fee provides access to the relevant paid request feature. It does not guarantee:

That a suitable Helper will be available for the requested practical help or Specialist Business Service
A response to every request
Availability at a particular time or in a particular area
Acceptance of a request by a Helper
A successful arrangement between a Seeker and a Helper

Helper membership provides access to the platform features included in the applicable membership and, where relevant, profile visibility. It does not guarantee:

Nothing in this section limits any mandatory rights relating to a paid platform service provided by Trusted Help Spain.

29. Reviews and User Content

Users remain responsible for the content they submit to Trusted Help Spain.

User Content must:

Reviews must be based on a genuine experience with practical help or a Specialist Business Service involving a Helper first contacted through Trusted Help Spain. Reviews must not contain false or misleading claims, threats, harassment, discriminatory content, personal attacks or unnecessary personal or sensitive information.

Users retain ownership of their User Content but grant Trusted Help Spain a non-exclusive, royalty-free licence to host, store, reproduce, display and format that content as reasonably necessary to operate and provide the platform.

Trusted Help Spain may moderate, restrict or remove User Content in accordance with these Terms and applicable law.

The licence ends when the relevant content is deleted, except to the extent that continued retention is reasonably necessary for backups, legal obligations, complaints, disputes, fraud prevention or platform safety.

30. Reports and Content Moderation

Users may report illegal, unsafe or prohibited profiles, requests, reviews or other content through any reporting feature made available on the platform or by emailing Trusted Help Spain.

A report should provide enough information to identify the content concerned and explain why it may be unlawful or contrary to these Terms. Relevant context or supporting information should be included where available.

Trusted Help Spain may use technical, security, spam-detection or other automated tools to identify or flag potentially problematic content.

Depending on the circumstances, Trusted Help Spain may:

Request clarification or corrections
Restrict the visibility of content
Remove content
Pause or restrict a profile
Restrict account functions
Suspend or terminate an account
Take other proportionate measures permitted by these Terms
Contact or cooperate with the appropriate authorities where required or permitted by law

Where required by applicable law, Trusted Help Spain will provide the affected User with clear and specific reasons for a moderation decision and information about any available means of review or redress.

31. Review of Platform Decisions

A User may request review of a decision concerning:

Rejected, restricted or removed content
Profile restrictions
Restrictions on account functions
Account suspension
Membership termination
Verification decisions
Helper status
A rejected Helper application

The review request must be sent to info@trustedhelpspain.com and should identify the decision being challenged, explain why the User believes it should be reconsidered and include any relevant supporting information.

Trusted Help Spain will review the request fairly, objectively and within a reasonable period and will communicate the outcome to the User.

Where required by applicable law, the review process will be available electronically and free of charge.

A restriction may remain in place while a review is carried out where this is reasonably necessary because of a safety, fraud, privacy, legal or platform-security concern.

32. Suspension and Termination

Trusted Help Spain may restrict, suspend or terminate access where a User:

Breaches these Terms or the Code of Conduct
Provides materially false or misleading information
Misuses personal data
Offers or requests prohibited help or services
Offers Specialist Business Services outside approved categories or without meeting applicable legal or sector-specific requirements
Creates a safety, security or legal risk
Engages in fraud, harassment, abuse or serious misconduct
Repeatedly fails to meet payment obligations
Misuses reviews, reports or other platform features
Attempts to bypass account, membership or platform restrictions

Any measure taken will be proportionate to the nature, seriousness and frequency of the issue.

Where appropriate, Trusted Help Spain may first request a correction or issue a warning. Immediate restriction, suspension or termination may be imposed where reasonably necessary to protect Users, prevent fraud or abuse, comply with a legal obligation, protect platform security or address a serious or urgent risk.

Where required by applicable law, Trusted Help Spain will provide the affected User with clear and specific reasons for the decision and information about any available review or redress process.

33. Additional Terms for Business Helpers

This section applies where a Helper uses Trusted Help Spain in connection with a trade, business or professional activity, including the provision of Specialist Business Services.

Business Helpers must provide accurate and up-to-date business and trading information and remain responsible for all registrations, licences, authorisations, insurance, consumer information and other legal or sector-specific requirements applicable to the services they offer.

Where required by law, a Business Helper must ensure that their business or professional identity and other mandatory information are clearly available to Seekers.

Search Results and Visibility

Helper profiles shown to Seekers are primarily influenced by:

The filters and search terms selected by the Seeker
The region, practical-help or Specialist Business Services categories, languages and other relevant profile information
Whether the Helper profile is active and eligible to appear
The platform’s technical or default ordering

Filters and search criteria selected by the User are generally the most significant factors because they determine which profiles are relevant to the search.

Approved Helpers may also search available private Help Requests. The requests shown are primarily influenced by:

Standard membership does not provide higher ranking or priority placement unless such a feature is introduced and clearly disclosed.

Trusted Help Spain does not offer competing practical-help or Specialist Business Services and does not give its own services preferential placement.

Access to data

A Business Helper may access information made available through their account, including, where applicable:

A Business Helper does not receive access to:

Access to account data ends when the account or relevant platform access ends, subject to any information that must remain available or be retained under applicable law and the Privacy Policy.

Offering services elsewhere

Trusted Help Spain does not prevent Business Helpers from offering their services through their own websites, other platforms or direct channels, or from setting different prices or conditions elsewhere.

Restrictions, Suspension and Termination

Where applicable law requires it, a Business Helper will receive a statement of reasons for a restriction or suspension on a durable medium before or at the time the measure takes effect.

Where Trusted Help Spain terminates the complete platform service provided to a Business Helper, at least 30 days’ advance notice and a statement of reasons on a durable medium will be provided where required by applicable law.

The 30-day notice period does not apply where an applicable legal exception permits or requires earlier termination, including where Trusted Help Spain is legally required to terminate the service, where an imperative reason under applicable law justifies immediate termination, or where the Business Helper has repeatedly breached these Terms.

Changes Affecting Business Helpers

Where required by applicable law, proposed changes to these Terms affecting Business Helpers will be communicated on a durable medium at least 15 days before they take effect.

A longer notice period will be provided where reasonably necessary to allow Business Helpers to make significant technical or commercial adaptations.

A Business Helper may terminate the contractual relationship before the end of the applicable notice period.

Changes may take effect without the normal notice period where permitted by applicable law, including where a change is required by a legal or regulatory obligation or is necessary to address an unforeseen and imminent risk involving fraud, malware, spam, data breaches or other cybersecurity risks.

34. Tax Information and Platform Reporting

Helpers remain responsible for declaring their own income and for complying with all tax, VAT, registration and reporting obligations that apply to them.

Where applicable tax-reporting or platform due-diligence rules require it, Trusted Help Spain may request, collect, verify, retain and report information relating to a Helper, including:

Legal name
Primary address
Date of birth
Tax Identification Number (TIN)
VAT identification number, where applicable
Business registration details, where applicable
Tax residence
Information concerning relevant activities carried out through the platform
Other information required by applicable tax or reporting law

Trusted Help Spain may provide legally required information to the competent tax authority or other competent authority.

Where DAC7 or equivalent platform-reporting rules apply, Helpers must provide complete and accurate information reasonably required for Trusted Help Spain to comply with its legal due-diligence and reporting obligations.

Trusted Help Spain may restrict or suspend platform access where a Helper fails to provide information that Trusted Help Spain is legally required to obtain or verify.

35. Data Protection

Trusted Help Spain processes personal data in accordance with applicable data-protection law and the Trusted Help Spain Privacy Policy.

Users must only access, collect and use personal data obtained through the platform where this is necessary for the intended interaction between a Seeker and a Helper.

Users must not:

Copy or collect personal data for unrelated purposes
Use personal data for unsolicited marketing
Create external contact lists or databases from platform information
Share personal data with unauthorised third parties
Use contact or request information to contact a User for purposes unrelated to the relevant platform interaction
Scrape or systematically extract personal data from the platform

Where a Helper receives personal data directly from a Seeker, or a Seeker receives personal data directly from a Helper, that User is responsible for handling the information lawfully and securely.

Further information about how Trusted Help Spain collects, uses, stores, shares and protects personal data, including applicable data-protection rights, is provided in the Privacy Policy.

36. Intellectual Property

All intellectual property rights in the Trusted Help Spain name, branding, website design, original text, guides, templates, graphics, software and other original platform material belong to Trusted Help Spain or its licensors, where applicable.

Users may not copy, reproduce, modify, distribute, scrape, sell, license or commercially exploit Trusted Help Spain material without prior permission, except where permitted by applicable law.

Nothing in these Terms transfers ownership of a User’s own name, business identity, photographs, logos or original User Content to Trusted Help Spain.

Any licence granted to Trusted Help Spain in relation to User Content is limited to the purposes described in these Terms.

37. Third-Party Services

Trusted Help Spain may use independent third-party services and providers for functions such as hosting, payments, email, forms, security, analytics, maps and communications.

The use of those third-party services may also be subject to the provider’s own terms, privacy policies or other conditions.

Trusted Help Spain is not responsible for the independent acts, omissions, availability or performance of third-party providers where these are outside Trusted Help Spain’s reasonable control.

Nothing in this section excludes or limits any responsibility or liability of Trusted Help Spain that cannot lawfully be excluded or limited.

38. Platform Availability and Changes

Trusted Help Spain does not guarantee uninterrupted or error-free access to the platform.

Temporary interruptions or restrictions may occur because of maintenance, updates, security measures, technical failures, third-party services or circumstances outside Trusted Help Spain’s reasonable control.

Trusted Help Spain may update, modify, replace or discontinue platform features where there is a valid reason to do so, including operational, technical, security, legal or regulatory reasons.

Where a change affects a paid digital service supplied over a period of time, the change will be made in accordance with applicable law and without additional cost to the consumer.

Where required by law, Users will be informed clearly and in advance of material changes affecting their access to or use of the paid membership service.

If a modification negatively affects a consumer’s access to or use of the paid digital service beyond what is minor, any applicable statutory right to terminate the contract or obtain another remedy remains unaffected.

39. Liability

Trusted Help Spain remains responsible for its own contractual and legal obligations and for any liability that cannot lawfully be excluded or limited.

Trusted Help Spain is not responsible merely because:

A User provides inaccurate, incomplete or misleading information
A Helper declines or does not respond to a request
A Seeker does not contact a Helper
A direct agreement between a Seeker and a Helper is not performed as expected
Practical help or a Specialist Business Service does not meet a User’s expectations
Goods are delayed, lost, damaged or not delivered as expected under a direct agreement
A User breaches applicable law, these Terms or the Code of Conduct
A dispute arises between a Seeker and a Helper concerning price, payment, deposits, cancellation, refunds, delay, damage, loss or performance
A Helper fails to provide an agreed quotation, invoice, receipt, service agreement or legally required consumer information
A Helper fails to comply with applicable tax, registration, insurance, licensing, food-safety, transport or other sector-specific obligations

Nothing in these Terms excludes or limits Trusted Help Spain’s liability where doing so would be prohibited by applicable law, including liability arising from Trusted Help Spain’s own fraud, intentional misconduct or negligence where such liability cannot lawfully be excluded or limited.

Nothing in this section limits any mandatory consumer right or remedy.

40. Complaints

Complaints concerning membership, the platform or services provided directly by Trusted Help Spain can be sent to:

The complaint should include the account email address, a clear description of the issue and, where relevant, the requested resolution.

Trusted Help Spain will acknowledge and review complaints within a reasonable period and in accordance with applicable consumer law.

Where a consumer complaint cannot be resolved directly, Trusted Help Spain will provide the consumer with information about an appropriate accredited alternative dispute resolution entity where required by law, including whether Trusted Help Spain will participate in that procedure.

Official consumer complaint forms will be made available where required by applicable national or regional law.

The former European Online Dispute Resolution (ODR) Platform was discontinued on 20 July 2025 and is therefore not provided as a dispute-resolution route.

41. Changes to These Terms

Trusted Help Spain may update these Terms where reasonably necessary because of:

Where required by applicable law, Users will be informed clearly and in advance of material changes and of the date on which those changes will take effect.

Changes will not remove rights that have already accrued or retrospectively alter a completed or prepaid membership period unless permitted or required by applicable law or expressly agreed by the User.

Where a User’s consent is legally required for a change, that change will not take effect for that User without the required consent.

Specific notice requirements applicable to Business Helpers remain subject to Section 33.

The current version of these Terms and its effective date will remain available on the Trusted Help Spain website.

42. Governing Law and Jurisdiction

These Terms are governed by Estonian law.

Where a User is a consumer, this choice of law does not deprive the consumer of any mandatory protection provided by the law that would otherwise apply under applicable conflict-of-law rules, including the law of the consumer’s country of habitual residence where applicable.

A consumer may bring proceedings before any court having jurisdiction under applicable consumer-protection and jurisdiction rules, including, where applicable, the courts of the consumer’s place of domicile.

Proceedings against a consumer may only be brought before the courts permitted by applicable mandatory jurisdiction rules.

For disputes involving Business Helpers or other business Users, jurisdiction will be determined in accordance with applicable law unless the parties have validly agreed otherwise where legally permitted.

43. General Provisions

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue in full force to the extent permitted by law.

A delay or failure by Trusted Help Spain to exercise or enforce any right does not constitute a waiver of that right.

These Terms, together with the applicable membership information, Privacy Policy and Code of Conduct, form the principal agreement governing use of the Trusted Help Spain platform.

Where any provision of these Terms conflicts with mandatory applicable law, the mandatory law prevails.

44. Contact

For questions about these Terms, the platform or your membership, contact:

Darah Biru OÜ
Trading as: Trusted Help Spain
Registry code: [REGISTRY CODE]
Registered address: [REGISTERED ADDRESS]
Email: info@trustedhelpspain.com
Website: https://trustedhelpspain.com

Where applicable, additional business or VAT registration details will be made available through the website or other legally required business information.

Model Withdrawal Form

Complete and send this form only if you wish to exercise a legal right of withdrawal.

To: Darah Biru OÜ
Trading as: Trusted Help Spain
Email: info@trustedhelpspain.com
Postal address: [REGISTERED ADDRESS]

I hereby give notice that I withdraw from my contract for the following paid platform service:

Paid platform service:
Order or transaction reference:
Date ordered:
Name:
Account email address:
Address, where required:
Date:
Signature, only when submitted on paper: